Coney Island Office
For caregivers
New York State requires every home-care visit to be electronically verified — that you were at the client's home for the time you billed. S&A uses HHAeXchange for Electronic Visit Verification (EVV). Here's how to clock in and out for every shift.
The New York State Department of Health (DOH) has mandated that all agencies and all PCA/HHA/PA aides use Electronic Visit Verification (EVV) to document their services provided.
Aides must clock in at the start of every shift and out at the end. EVV confirms six things for each visit: who got care, who provided it, what service was given, where it was delivered, when it started, and when it ended.
Every clock-in and clock-out must happen from the client's home. If you forget, the visit is flagged and we have to manually reconcile it.
S&A supports three ways to clock in and out. Use whichever works best for your situation. For all three, the support line is (718) 980-6100.
Download and install the HHAeXchange app on your personal cell phone. After you create your account, call us at (718) 980-6100 to provide your mobile ID so HHAeXchange can link your account to S&A.
Need help installing the app? Watch the walkthrough:
Once the app is installed, HHAeXchange's official step-by-step guide covers daily clock-in / clock-out — with video walkthroughs of each screen.
Call in and out directly from the patient's home phone. If you're unsure of your clock in/out ID, call us at (718) 980-6100.
Call from any phone and reference the passcodes generated by a FOB device installed at the patient's home. To request a FOB device, call us at (718) 980-6100.
The HHAeXchange IVR call-in line supports the following languages:
HHAeXchange keeps the current step-by-step instructions on their own site. Bookmark these — they update screenshots and workflow whenever the app changes.
Background on what EVV is, why it's required, and how home-care agencies implement it. Good context if you're new to EVV.
HHAeXchange's official EVV configuration documentation — the authoritative reference for how visits are verified.
HHAeXchange's caregiver-facing guide for using the mobile app to record visits — includes video walkthroughs.
HHAeXchange's support portal with the latest FOB workflow, troubleshooting, and IVR call-in numbers.
FOB missing, app not loading, IVR number not connecting, or you forgot to clock out? Call our 24/7 supervisor line at (718) 980-6100 — we'll get the visit reconciled so you still get paid for the time you worked.
Looking for paystubs and W-2s? Paystub access through Viventium →
Speak with our care team today — most callers are matched with a caregiver within a week.
Know someone who needs care? Share our number — our intake team handles referrals right on the call.
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